Frequently Asked Questions
Everything you need to know about shopping with Shop Point Collection.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental U.S. takes approximately 3-7 business days, while international shipping may take 10-14 business days depending on your location.
How do I initiate a return or exchange?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To start a return, please visit our online Return Portal and enter your order number and email address.
How can I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own to ensure a perfect fit.
Which payment methods do you accept?
Shop Point Collection accepts all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Afterpay.
Are your products ethically sourced?
Quality and ethics are at the heart of our collection. We partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to minimize our environmental footprint.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.